At Coast Shop, we believe your privacy should be as carefully protected as our most delicate organza designs. This policy outlines how we collect, use, and safeguard your personal information with the same dedication to excellence that defines our feminine collections.

1. Information We Collect

To provide our seamless shopping experience, we may collect:

  • Personal Details: Name, email address, shipping/billing addresses, and contact numbers when you place an order for our romantic dresses or sculpting jumpsuits.
  • Payment Information: Encrypted credit card details (Visa, MasterCard, JCB) or PayPal account information – we never store full payment details on our systems.
  • Purchase History: Records of your orders for our flowing maxi dresses, statement gowns, and other collections to improve service.
  • Technical Data: IP address, browser type, and device information to optimise your browsing experience.
  • Communication Records: Correspondence with our Salisbury-based fashion consultants.

2. How We Use Your Information

Your data helps us create the same meticulous experience found in our hand-embellished tops:

  • Process orders for our occasion dresses and swimwear collections
  • Provide customer support through our dedicated team
  • Improve our website and product offerings
  • Send carefully curated marketing communications (with your consent)
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Data Sharing & Disclosure

We treat your information with the same discretion as our exclusive designs:

  • Service Providers: Trusted partners who assist with payment processing (PayPal), shipping, and IT services – all bound by confidentiality agreements.
  • Legal Requirements: When necessary to comply with laws or protect our rights.
  • Business Transfers: In the event of a merger or acquisition, with appropriate privacy protections.

We never sell your personal information to third parties.

4. International Data Transfers

As we serve an international clientele (excluding some Asian and remote regions), your data may be transferred outside the UK/EEA. We ensure all transfers maintain GDPR-level protections through Standard Contractual Clauses or other approved mechanisms.

5. Data Security

We protect your information with the same care as our hand-finished details:

  • Industry-standard SSL encryption for all transactions
  • Secure servers with limited access
  • Regular security assessments
  • PCI-DSS compliant payment processing

6. Your Rights

You maintain control over your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request erasure where applicable
  • Restriction: Limit how we use your data
  • Objection: Opt-out of marketing or certain processing
  • Portability: Receive your data in a transferable format

To exercise these rights, please contact our Data Protection Officer at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies – like the perfect finishing touch – to enhance your experience:

  • Essential Cookies: Enable core functions like shopping baskets
  • Analytical Cookies: Help us understand how customers interact with our collections
  • Marketing Cookies: Personalise content (used only with consent)

You may manage cookie preferences through your browser settings or our cookie consent banner.

8. Policy Updates

We may occasionally update this policy, with changes reflected here. Significant changes will be communicated to you where appropriate.

9. Contact Us

For privacy inquiries or to contact our Data Protection Officer:

Coast Shop
12 Blakey Rd, Salisbury, GB SP6C 6HY
Email: [email protected]