At Coast Shop, we’re committed to providing timeless sophistication in every aspect of your shopping experience. Below you’ll find answers to our most commonly asked questions about our feminine elegance collections and services.

Product Questions

What styles of dresses do you specialise in?
Our Salisbury boutique carefully curates collections of occasion dresses, maxi dresses, and statement gowns with romantic details like balloon sleeves and bow-back designs. We focus on feminine silhouettes that combine sophistication with contemporary elegance.
Are your swimwear and resort wear suitable for tropical vacations?
Absolutely! Our swimwear and resort wardrobe selections are designed with destination dressing in mind. The flowing organza maxi dresses and sculpting jumpsuits are perfect for creating stylish vacation moments.
How do I know which size to order?
Each product page includes detailed size charts with measurements in both UK and international sizes. For special occasion pieces like our pencil dresses, we recommend comparing your measurements to our chart for the perfect fit.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are processed through our encrypted payment system.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our systems.

Shipping & Delivery

What are my shipping options?
We offer two elegant delivery solutions:
Express Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
Free Standard Shipping: Complimentary for orders over £50 via EMS (15-25 business days)
Do you ship internationally?
Yes, we ship our exclusive designs worldwide, except to some remote areas in Asia and other regions. Please note that any customs duties or import taxes are the responsibility of the recipient.
How long does order processing take?
Our Salisbury-based team carefully prepares each order with signature attention to detail within 1-2 business days. You’ll receive tracking information via email once your romantic pieces are on their way.

Returns & Exchanges

What is your return policy?
If your purchase doesn’t create that perfect moment of confidence we strive for, you may return unworn, tagged items within 15 days of receipt. Please contact our customer care team at [email protected] to initiate your return.
How do I exchange an item for a different size?
We currently offer returns rather than direct exchanges. Simply return your original purchase following our return process, then place a new order for your preferred size. This ensures you receive the freshest stock of our hand-embellished tops and statement gowns.

Customer Service

How can I contact your fashion consultants?
Our Salisbury boutique team is always delighted to assist with special delivery requests or urgent orders. You may reach us via email at [email protected] or by calling our boutique during business hours.
Where is Coast Shop located?
Our charming boutique is located at 12 Blakey Rd, Salisbury, GB SP6C 6HY, where we carefully select each piece in our collections with timeless sophistication in mind.

For any questions not covered here, please don’t hesitate to contact our customer care team who will be happy to assist you in finding your perfect occasion dress or resort wardrobe essential.